Troubleshooting

See Settings for Your Activities (page 6).

MY GOPRO WON'T POWER ON

Make sure your GoPro is charged. To charge your camera, use the included USB-C cable and a computer. You can also use GoPro's Supercharger or USB-compatible Wall Charger or Auto Charger (all sold separately) or any charging device marked with output 5V 1A. (Supercharger’s output is 5V 2A.)

MY GOPRO WON'T RESPOND WHEN I PRESS A BUTTON

See Restarting Your GoPro (page 26).

PLAYBACK ON MY COMPUTER IS CHOPPY

Choppy playback is typically not a problem with the file. If your footage skips, one of these situations is likely the cause:

• Using an incompatible video player. Not all video players support the H.265/HEVC and H.264 codecs. For best results, download the latest version of the Quik desktop app for free at gopro.com/apps.
• The computer does not meet the minimum requirements for HD playback. The higher the resolution and frame rate of your video, the harder the computer has to work to play it back. Make sure that your computer meets the minimum requirements for the playback software.

If your computer does not meet the minimum requirements, record at 1080p60 with Protune off, and make sure that all other programs on your computer are closed. If that resolution does not improve the playback, try 720p60.

I FORGOT MY CAMERA’S USERNAME OR PASSWORD

Swipe down, then tap Connections > Name & Password.

I DON’T KNOW WHAT SOFTWARE VERSION I HAVE

From the main screen, swipe down. Then tap Preferences > About This GoPro. The Version Number displays the software version that you are running.

I CAN’T FIND MY CAMERA’S SERIAL NUMBER

The camera’s serial number is listed in several places:

• In Preferences > About This GoPro
• On the inside of the battery bay (remove the battery to see it)
• On your camera’s microSD card (in the version.txt file in the MSC folder)

For more answers to commonly asked questions, see gopro.com/help.

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