| PROBLEM | CAUSE | SOLUTION |
|---|
| No display / spa control unit does not work | • Spa is unplugged or off.
• Control panel cable plug loose.
• Power failure.
• RCD tripped.
• RCD broken. | • Ensure the spa is plugged and switched on.
• Ensure the control panel cable plug is firmly attached to the control base receptacle.
• Check power source.
• Reset the RCD.
• Contact Intex Service Center. |
| Household circuit breaker tripped | • Circuit breaker under rated.
• Overloaded circuit breaker.
• An electrical fault in the line. | • Ensure correct circuit breaker rating.
• Provide a dedicated circuit breaker feeding the spa electrical outlet only.
• Contact a qualify electrician to correct the electrical fault. |
| Not heating properly | • Temperature set too low.
• Dirty filter cartridge.
• Water temperature decreasing during heater STANDBY mode.
• Heating element failed. | • Increase the temperature and attach the spa cover.
• Clean or replace the filter cartridge in time.
• If heater is in STANDBY mode, press the flame button twice to heat up the water to the set temperature.
• Contact Intex Service Center. |
| Bubble air blower does not work | • Air blower pump is too hot. | • Turn off and unplug the spa. Let it cool down and restart all over again.
• If problem persists, contact Intex Service Center. |
| Filtration pump not working | • Dirty filter cartridge.
• Filtration inlet and/or outlet clogged.
• Filter pump motor failed. | • Clean or replace the filter cartridge in time.
• Check and clean filtration inlet and outlet regularly.
• Contact Intex Service Center. |
| Water not clean | • Cartridge assembly not properly attached.
• Insufficient filtering time.
• Dirty filter cartridge.
• Improper water maintenance.
• Filtration inlet and outlet clogged. | • Ensure the cartridge assembly is properly attached.
• Increase filtration time.
• Clean or replace the filter cartridge in time.
• Keep the spa water properly sanitized. Refer to the chemical manufacturer's instructions.
• Check and clean filtration inlet and outlet regularly. |
| Pump connectors are not level with the spa connectors | • One characteristic of PVC is that it changes shape, which is normal. | • Elevate the pump with wood or another type of insulated material to bring the pump's connectors level with the spa's connectors. |
| Tub has a strange shape | • Expanded internal air pressure by strong sunshine. | • Do not expose the spa to direct sunlight for extended period of time.
• Check the air pressure and release air if necessary. During very hot weather, you must check to see whether it is necessary to release some air. This is to avoid any possible damage to the tub. |
| Tub loses air pressure | • Air valve cap loose.
• Air valve base loose.
• Hole, cut or split on spa tub. | • Ensure air valve cap is securely closed.
• Fill up the spa tub with air then make sure the air valve base is tighten, see "Spa Tub Air Valve Fastening" section.
• Put liquid soap and water in a squirt bottle and spray on seams. If there is a leak it will bubble. After you find the leak, clean and dry the leaking area, then apply the repair patch that comes with your spa. |
| Leaking between spa tub connectors and control unit connectors | • Spa control base inlet/outlet connections not securely tight.
• Spa control base inlet/outlet o-ring missing/dirty. | • Tighten inlet and outlet connections.
• Coat the o-ring with petroleum jelly for water proof.
• Remove grid from inside spa with a screwdriver, ensure inlet/outlet O-ring is in place, clean and not damaged. |
| Spa is too noisy in filtration mode only | • Control base components not securely attached.
• Control base ground not level and firm.
• Spa filter motor failed. | • Ensure control panel, back cover and all inlet/outlet are securely connected.
• Ensure ground is level, firm and smooth.
• Replace the failed filter motor with a new one. |
| Air pressure is weak during inflation | • Hose adaptor o-ring missing.
• Inflation hose adaptor not securely tighten.
• Connection between the hose adaptor and blower inflation outlet, and between the inflation hose and inflation valve are loose.
• Air blower failure. | • Ensure the o-ring is in place.
• Finger tighten all nuts.
• Use repair patch to repair any puncture.
• If problem persists, contact Intex Service Center. |
| Air bubbles are not as strong as before | • O-ring missing between the control base air outlet and spa tub air inlet connections.
• Air connection nut is not securely tight.
• Air bubble channel passage inside the tub broken or leaking.
• Air blower failure. | • Ensure the o-ring is in place.
• Finger tighten all nuts.
• Use repair patch to repair any puncture.
• If problem persists, contact Intex Service Center. |
If you continue to experience difficulty, please contact our Consumer Service Department for assistance. See separate "Authorized Service Centers" sheet.
